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🍿 Next screening in 3 days!
🎟️ Tickets only available on the website!
🍔 Don't miss our food truck!

Frequently Asked Questions

General

What time do gates open and films start?

Gates open at 6:30 PM. The movie starts at sunset — when it’s dark enough to see the screen clearly. Expect film start times around:

Can I bring the kids along?

Yes! We’re family-friendly. Just check the movie rating to make sure it's suitable for your little ones.

What should I bring?

Blankets, low chairs, warm clothes, snacks — and your best chill attitude! 🧺

Can I bring my camera?

Sure, but no flash or video recording during the film, please! 📸

Ticketing

Where can I buy tickets?

Tickets are available online only. Visit our program page and select your session to book.

Can I show my tickets on my phone?

Yes! Digital tickets are accepted and encouraged. Save paper 🌱

I’ve lost my ticket. What now?

No worries — check your email inbox or contact us with your booking details. We’ve got you.

Can I change to another screening?

Yes, as long as it's before the event and subject to availability. Contact us early!

What if I can no longer attend?

We understand life happens. Check our cancellation policy or message us — we’ll try to help.

What age do I pay for a child?

Kids under 3 enter free! Children aged 3–12 require a ticket.

What is the Fever-Tree Lounge?

It's our premium seating experience with upgraded comfort and the best view in the house.

Can I upgrade my tickets?

If Fever-Tree Lounge seats are still available, yes! Check online or ask at the gate.

Do you offer discounts?

We offer concession and carer discounts. Make sure to bring valid ID.

How do I redeem a voucher or discount code?

Enter your code at checkout on the ticket page before payment.

Weather

What if it’s bad weather?

If we cancel the event, we’ll:

  • Text the number used during booking
  • Update the event page to show “CANCELLED”
  • Email instructions on how to exchange tickets
I have tickets to a cancelled session. What now?

You’ll get an email with instructions to reschedule or request credit/refund. Easy!

Food & Drinks

Can I BYO alcohol?

No, but you can purchase drinks from our on-site licensed snack bar.

Can I bring my own food?

Yes! Homemade snacks, picnic baskets, or that one friend’s famous cookies — bring them!

What food & drinks are available?

Popcorn, nachos, ice cream, drinks, and rotating food trucks! Check our socials for the lineup.

Venue Info

How do I get to the cinema?

We’re located at [INSERT VENUE]. Check Google Maps or follow signs from the main road.

Can I smoke or vape?

We are a smoke-free event. Please step outside the venue if needed.

Can I bring my pet?

Yes, pets are welcome if they’re leashed and friendly. Please clean up after them 🐾

Is it accessible?

Yes, our venue supports accessibility needs. Contact us if you need special arrangements.

I lost something. What now?

Still on-site? Ask our staff. Already left? Email us at info@sunsetcinema.com.au and we’ll search for it!

Seating

What seating is available?

We offer various chair options you can rent online (and sometimes on-site). Book early to avoid missing out!

Can I bring my own seating?

Yes, low chairs and cushions are welcome. Keep it comfy and low to not block others' views.

Groups

Are there discounts for groups?

Yes! Group bookings may be eligible for discounts or reserved areas. Email us for details.